Resolving Lost, Stolen, or Undelivered Wristband Bros Orders
Introduction
Encountering issues with a missing Wristband Bros order can be frustrating. These issues might arise due to theft, an undeliverable address, stalled tracking, or a lost shipment. This guide provides step-by-step instructions and resolutions for each scenario, ensuring you receive your order as quickly and smoothly as possible.
Steps to Take When Your Order Is Missing or Stolen
If you suspect your Wristband Bros order has been stolen:
Contact Wristband Bros to report the issue.
The company will initiate an investigation with the shipping carrier, typically USPS.
If the package cannot be located following the investigation, Wristband Bros can remake the order for you.
Resolving Issues with Undeliverable Addresses
If your order cannot be delivered due to lack of service at your location:
Provide an alternative address.
Once the address is updated, the shipment can be corrected to ensure your items are delivered.
What to Do If Tracking Stalls
When your order's tracking information is not updating:
Reach out to Wristband Bros for assistance.
The company will contact the shipping carrier to get an update on the status of your order.
If no update is received within the stated timeframe, Wristband Bros will evaluate options, such as: a. Sending a replacement order. b. Providing reimbursement if a replacement is not feasible.
You may also be asked to confirm your delivery address and any deadlines by which you need the order.
Policies for Lost Shipments
In cases where your order appears lost and the shipping carrier provides no updates:
Wristband Bros will investigate the shipping status.
If the package is confirmed as lost, a replacement order can be processed for you.
Please note: Replacement delivery timelines may vary depending on product options. Expedited items (e.g., "Super Rush" bands) might require design modifications for the replacement.
Additional Notes
It is important to report any delivery issues promptly to ensure successful resolution.
Be prepared to provide relevant details, such as your order number, delivery address, and any tracking updates you have received.
By following these steps and guidelines, Wristband Bros can help resolve your order issues quickly and efficiently. If you encounter any trouble, don't hesitate to reach out to the Wristband Bros customer support team for further assistance.