Every order is made just for you, so what we can change depends on how far along it is. The sooner you contact us, the more we can do.
Can I change my design?
Your order has a proof you haven't approved yet: you can change your design for free. Open the email "You have a design proof to review", click Review Proof, then click Request Changes.
You've approved your proof, or ordered without one: your design is usually locked, because production can start right away. If you ordered or approved in the last 24 hours, contact us right away and a teammate will check whether production has started. Requests made the same business day, during our hours, have the best chance.
Can I add items, or change the quantity or size?
Before production starts: we may be able to. Contact us as soon as possible and a teammate will check.
After production starts: we can't change the order. To get more, place a new order.
Any extra cost is only charged after you approve it.
Can I change my shipping address?
Contact us as soon as possible with your order number and the new address. We can often update it before your order ships.
Can I cancel my order?
Contact us as soon as possible. If production hasn't started, a teammate will check whether your order can be canceled. Once production starts, we can't cancel it, because your items are made to order.
How do I reach you?
Chat with us, call 866-428-0095 (Monday–Friday, 9am–11pm ET) or email team@wristbandbros.com. Include your order number, which starts with WB-.