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What if something is wrong with my order?

Send your order number and photos within 90 days. We'll replace or refund flawed or wrong items.

Written by Sean Mulligan

We'll make it right. If your order arrived damaged, doesn't match your approved design, or is missing items, contact us within 90 days of delivery.

What should I send?

Email team@wristbandbros.com or chat with us with:

  1. Your order number, which starts with WB-.

  2. Photos of the items that show the problem.

  3. A short description of what's wrong.

What happens next?

A teammate reviews your claim and offers a replacement or a refund. If we ask you to send items back, we'll give you a prepaid return label.

What's covered?

  • Products that are flawed, or printed below a reasonable standard

  • Items that don't match your approved proof

  • Late delivery past your Important Date. See Can I guarantee delivery by my event?.

Because every order is custom made, we can't take returns because you changed your mind. Read our full returns policy.

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