We'll make it right. If your order arrived damaged, doesn't match your approved design, or is missing items, contact us within 90 days of delivery.
What should I send?
Email team@wristbandbros.com or chat with us with:
Your order number, which starts with WB-.
Photos of the items that show the problem.
A short description of what's wrong.
What happens next?
A teammate reviews your claim and offers a replacement or a refund. If we ask you to send items back, we'll give you a prepaid return label.
What's covered?
Products that are flawed, or printed below a reasonable standard
Items that don't match your approved proof
Late delivery past your Important Date. See Can I guarantee delivery by my event?.
Because every order is custom made, we can't take returns because you changed your mind. Read our full returns policy.
