We'll make it right. If your order arrived damaged, doesn't match your approved design, or is missing items, let us know in chat within 90 days of delivery and we'll connect you with a teammate.
What should I send?
Send us these in chat:
Your order number, which starts with WB-.
Photos of the items that show the problem.
A short description of what's wrong.
What happens next?
A teammate reviews your claim and offers a replacement or a refund. If we ask you to send items back, we'll give you a prepaid return label.
What's covered?
Products that are flawed, or printed below a reasonable standard
Items that don't match your approved proof
Late delivery on orders shipping within the US: past your Important Date, or past the date shown at checkout for Super Rush, Rush or Priority Shipping. See Can I guarantee delivery by my event?.
Because every order is custom made, we can't take returns because you changed your mind. Read our full returns policy.